Is Intercom better than Drift?

Both Intercom and Drift are popular AI Chatbots tools. Intercom has a 4.5 rating while Drift has 4.4. The best choice depends on your specific needs and budget.

How much does Intercom cost compared to Drift?

Intercom starts at $39/month. Drift starts at $0/month.

Can I switch from Intercom to Drift?

Yes, you can switch between Intercom and Drift. Check our migration guide for step-by-step instructions on how to transition your data and workflows.

Intercom vs Drift

A detailed comparison of Intercom and Drift — features, pricing, pros & cons, and which one is right for you.

Last updated: April 14, 2026

MonthlyAnnual

Intercom

4.5(23,456 reviews)

From $39/mo

Drift

4.4(9,876 reviews)

From $0/mo

Pricing Comparison

Plan	Intercom	Drift
Essential	$39/mo	$2500/mo
Advanced	$99/mo	$0/mo
Expert	$139/mo	$0/mo

Feature Comparison

Feature	Intercom	Drift
AI chatbot
Analytics
Free tier
Help center
Integrations
Live chat
Mobile SDK
Ticketing

Pros & Cons

Intercom

Pros

Fin AI resolves 50%+ queries
Omnichannel support
Rich integrations
Proactive messaging

Cons

Expensive
Complex pricing
Steep learning curve

Drift

Pros

B2B lead qualification
Meeting booking automation
Salesforce integration
Revenue attribution

Cons

Very expensive
Enterprise-focused
Complex setup

The Verdict

Overall Winner: Intercom

Intercom edges ahead with a 4.5 rating and stronger feature set, though Drift remains a solid alternative.

Best Value

Drift

From $0/mo

Most Features

Intercom

7 features

Thinking of switching?

Read our step-by-step migration guide to switch from Intercom to Drift (or vice versa) without losing data.

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